Shipping policy
We greatly appreciate your choice of Oscar Rahman for your fashion apparel purchases. As a professional clothing retailer, we adhere to standardized order processing and strict packaging protocols. Our core goal is to ensure every customer receives correctly matched, well-protected apparel products with stable and transparent global logistics services.
1. Order Processing Time
All successfully paid and confirmed apparel orders will go through internal verification, stock sorting, quality inspection and secure packaging procedures within 1 to 5 business days, excluding weekends and official public holidays in New Zealand. During peak sales seasons or periods of surging order volume, the standard processing schedule may be moderately extended. Our customer service team will deliver formal notifications to clients promptly if any noticeable dispatch delays occur.
2. Shipping Fees and Delivery Timeframe Estimation
Logistics fees are calculated individually for each order based on package weight, dimensional specifications and delivery destination. The exact shipping cost will be clearly displayed and finalized on the checkout page before customers complete payment. Our standard shipping service for all fashion garments features an estimated delivery cycle of around 15 business days after warehouse dispatch. All delivery timelines serve as reference values only and are not guaranteed, as they may be affected by courier operational delays, cross-border customs clearance procedures, extreme weather events, regional logistical restrictions and public holidays worldwide.
3. Shipment Confirmation and Real-Time Tracking
Once your order is fully processed and dispatched from our warehouse, you will receive an automated confirmation email containing exclusive shipment details and a unique tracking number. Please note that tracking system data will not update immediately after dispatch. Full tracking functionality and real-time transit status updates will be activated and available for online inquiry within 24 to 48 hours after the package is picked up by our official logistics partner.
4. Shipping Address Accuracy Liability Statement
Customers bear full responsibility for providing accurate, complete and valid shipping address information during order placement. Oscar Rahman shall not undertake any liability for misdelivery, transit failure or package returns caused by incorrect, incomplete or misspelled address information provided by purchasers. Any parcels returned to our warehouse due to address errors will generate additional reshipping costs, which shall be fully borne by the customer.
5. Handling of Lost or Transit-Damaged Parcels
If your apparel package is confirmed missing during transit, please submit a formal inquiry request to our support team within 2 calendar days from the scheduled delivery date. For orders received with damaged garments or compromised packaging due to transit accidents, customers must file a valid claim within 24 hours upon delivery receipt. All claims need to be attached with clear original photos of damaged products and complete packaging for verification. Our professional team will review each case independently and provide targeted solutions efficiently.
6. Apparel Maintenance and Usage Disclaimer
Every clothing item sold by our brand is equipped with official manufacturer maintenance guidelines covering standard wearing, washing, drying and daily upkeep methods. To effectively preserve the fabric texture, color fastness and overall service life of your apparel, customers are required to strictly follow all attached care instructions. We disclaim all liability for product damage, deformation, fading or quality degradation caused by non-standard cleaning, improper drying, unauthorized alterations or negligent personal usage.
7. International Shipping and Customs Liability Terms
All cross-border shipments may be subject to import duties, customs taxes and other local administrative fees formulated by the customs authority of the destination country. All such additional charges are the sole responsibility of the customer and are not included in product original prices or standard shipping fees. We have no control over local customs policies, clearance progress and tax assessment standards for international deliveries.
8. Official Contact Information
For any inquiries, feedback or after-sales assistance regarding this shipping policy or your order logistics status, please feel free to contact our dedicated customer support team via the official information below:
Business Name: Oscar Rahman
Phone Number: +64 26 073 4378
Email Address: info@oscarrahman.shop
Physical Address: 12 Sale Street, Cockle Bay, Auckland, Auckland 2014, New Zealand